How Do I Configure Email Alerts in CheckMyCCTV™

CheckMyCCTV™ can send Alert Notifications and Daily Status Reports to one or more user-defined addresses:

1) Alert Notifications

These are email notifications that an alert has been generated or cleared. Alert Notifications are sent immediately when an alert is generated.

Alert Notification emails are grouped into four categories: Network Tests, Disk Tests, Maintenance Tests and Performance Tests. Enter the email address any of the boxes, and separate using a semi-colon ( ; ). Email addresses can be configured on an individual Unit basis, or by using the Global Configuration.

2) Daily Status Reports

These are emails reporting the current status of a Customer, Site, or Unit. Daily Status Reports are ‘snapshots’ of the unit status the moment the report is generated.

Select the time that the report will be generated and sent, if multiple reports are generated at the same time, it may take some time to generate and send the report.

The Only Email Exceptions option determines if an email report is sent when there are exceptions (alerts) on the unit, or whether emails are sent regardless of whether there is an exception or not.Sending only email exceptions will send a report for the Global Sites, Customer, Site, or Unit when an alert is recorded on that unit. If the Only Email Exceptions box is unchecked, then the report will be generated for every system regardless to whether there is an alert condition.

Enter the email address any of the boxes, and separate using a semi-colon ( ; ). The Daily Status Report can be generated for Global Sites, Customers, Sites and Units. This allows a single email report with the status of all units rather than multiple emails at the same time. To do this:

1. Click on the Customer or Site in the Site Tree.
2. Select Email Reporting from the tabs.
3. Configure the time and email addresses where the report will be sent.
4. Click Save.

For example, selecting Global Sites from the site tree and following the above instructions will generate a single report for all the Customers, Sites and Units in the Site Tree. Selecting Customer will generate a single report for all the Sites and Units for that particular customer

IMPORTANT NOTE: Daily Status Reports are ‘snapshots’ of the current unit status at the time the report is generated. Historical alerts are not sent in Daily Status Reports.

For more information on CheckMyCCTV™ and questions on how to set up your account and systems,  please contact us

Related: How Do I Change the Test Configuration Settings in CheckMyCCTV